IMPORTANT NOTIFICATION FOR OUR PATIENTS
Jackson Square Dental Centre is notifying patients of a privacy incident involving an external phishing email.
We are sharing this information with our patients as part of our commitment to transparency. While there is very low risk to our patients, we want to keep you informed and ensure you are aware of what occurred. We are committed to protecting the privacy and security of your personal health information and have taken immediate steps to investigate and contain the incident.
The Particulars:
The incident occurred on May 4, 2026, between approximately 2:44 p.m. and 3:49 p.m., and was discovered on May 6, 2026, at approximately 2:43 p.m. An outside individual pretended to be a member of the Jackson Square Dental Centre team and gained access to accounts receivable information. Our IT service provider investigated promptly and confirmed that this was an external phishing attempt. No unauthorized access to Jackson Square Dental Centre’s internal computer systems was identified.
Information Involved:
The patient-related reports provided in response to the phishing email contained:
- Patient names
- Insurance provider/company names
- Insurance policy or identification numbers
- Patient telephone/contact information
- Outstanding patient and/or insurance balances
The reports did not contain:
- Dates of birth
- Ages
- Gender
- Home addresses
- Email addresses
Approximately 1,787 names were contained in the patient-related reports.
Measures We Have Taken
Following discovery of the incident, we immediately engaged our IT provider to investigate and secure our systems, confirmed no unauthorized system access, notified the appropriate parties, and contacted the IPC (Information and Privacy Commissioner of Ontario) for the next steps. We also initiated the privacy breach reporting process, provided staff with phishing-awareness training, and are implementing additional cybersecurity safeguards. As a precaution, please be particularly cautious of communications claiming to be from Jackson Square Dental Centre.
Steps you can take to safeguard yourself:
- Verify the email address: Our office emails are sent only from info@jacksonsquaredental.ca or through CDAnet Secure Send.
- Verify the phone number: Our office’s only telephone number is 905-524-2976
- Verify appointment text messages: Appointment reminders from our office are sent only from 365-367-1222 or 1-833-269-0666.
- Verify and monitor communications from your insurance provider
- Do not respond to unexpected requests for information: We will never ask you to provide sensitive personal, financial, or medical information by unsolicited email, text message, or telephone call.
- Be cautious with payment requests: Our office will never send unsolicited payment-link requests by email or text message. When possible, we recommend making payments in person.
- Do not click suspicious links or attachments: If you receive a suspicious email, text message, or telephone call claiming to be from our office, do not click links, open attachments, or provide any information.
- When in doubt, contact us directly at 905-524-2976
Questions or Concerns
If you have questions or concerns regarding this privacy incident, please contact:
Operations Manager Jackson Square Dental Centre
Telephone: 905-524-2976 Email: info@jacksonsquaredental.ca
Your Right to Make a Complaint
Under Ontario’s Personal Health Information Protection Act (PHIPA), you have the right to make a complaint to the Information and Privacy Commissioner of Ontario (IPC) if you have concerns about the protection of your personal health information.
We sincerely regret this incident and remain committed to protecting the privacy and security of our patients’ information.
Sincerely,
The Team at Jackson Square Dental Centre
